Choosing a holiday home or a cottage for your holiday on the Adriatic Riviera means having a lot of extras: the width of an apartment rather than just a hotel room, a schedule-less and custom accommodation… these are obviously just two examples, but on the other side you must consider the possible tricks… It is a fact that Internet is full of fake ads and scams leading (in the best scenery) to low-level accommodation and services, totally different from those booked.
Furthermore, it often happens that these ads shape up to be real scams and that, after having paid a deposit to secure the booking, the Guests arrives to their holiday home just to find out that the apartment does not even exist.
This is unfortunately quite a common circumstance all over Italy, and it obviously catches on even more during the Summertime. The scam system is nowadays clear: an advertisement with beautiful pics of an existing holiday home (which, as a matter of fact, is not under the vendor’s right of enjoyment of property), extremely and almost unreal cheap prices, low professionalism by the vendor, “unusual” payment methods.
How to prevent being fooled? Rely on the professionalism of our vacation rental agency, with over 30 years of experience!
The Relax Case & Vacanze is directly managing all of its properties and, in addition to providing the best possible solution at the most convenient price, is an established and well-known brand, offering all the warranties that any Guest needs when booking a holiday.
The direct Management allow us reducing the travel agencies commission costs and providing always the best available rate, top of the notch service and custom offers.
Attention must be held up, though… Choose full transparency and be careful on how to protect yourself from scam!
Hereby a few useful advises spread by the Carabinieri Corp in Riccione in the last years:
1. Distrust any extremely convenient offers (exceptionally low prices and stunningly beautiful pictures). Nobody gives anything for free, not even on the Internet;
2. Avoid, if requested, to pay the deposit via international money transfer or crediting any pre-paid credit cards. The payment must be done via those payment networks who guarantee efficiency in case of trouble, such as “Paypal”;
3. Remember that receiving a contract/agreement is not a warranty of the vendor’s reliableness: these papers are often just a fake, simply a copy of other scams filled with data extorted from other unaware consumers;
4. Verify the reliability of the website where you found the offer, simply by having a look at their feedbacks… Still, keep in mind that, sometimes, scams can be made on proved reliable websites, too;
5. Do not fully prepay the reservation, but rather ask for a site inspection (even made by a friend or a relative). On spot you will be able to check the vendor’s right of enjoyment of property;
6. Ask the vendor to provide all his/her data, including any verified phone numbers;
7. Do not disclose any personal or bank data, unless strictly necessary to the perfection of the accommodation contract;
8. Receiving an agreement or a contract is not a sign of accuracy, as it could be a false draft with made-up names and data, with the pursuit to purloin the user’s trust;
9. Verify that the agreement/contract offered does not include any restrictive clauses that may “implicate at the expense of the consumer a significant imbalance of rights and legal obligations originated from the contract” (art. 1469-bis of the Italian Civil Code);
10. Copy and paste the first two lines of the “suspect” advertisement on www.google.com. If, with the same pics and/or text you find other holiday-homes or accommodation, then it is likely that the advertisement could be a scam… Be careful and use any preventative measures!
Read our conditions and useful information for your next stay in the Romagna Riviera
Short information note
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The Data Subjects: Browsers
Pursuant to EU Regulation 2016/679 (hereinafter "Regulation"), this page describes the processing modes for the personal data of users who consult websites that can be accessed remotely at the following addresses:
The information on this page does not concern other websites, pages or online services that may be accessed via hypertext links that may be published on the websites, but which may refer to resources outside the data controller’s domain.
The information note is only made only for the “RELAX S.R.L. – CASE & VACANZE” website and not for other web sites that may be consulted by the user via links. The information note also refers to Recommendation no. 2/2001 that the European authorities for the protection of personal data, joined together in the group established by art. 29 of the directive no. 95/46/EC, adopted on 17 May 2001 to identify some minimum requisites for the collection of personal data on-line, and in particular the modes, time and nature of the information that data controllers must provide to users when they connect to website pages, regardless of the purpose for which they access said pages.
The Data Controller
After consulting this website, data may be processed that refers to identified or identifiable people.
The data controller for processing is “RELAX S.R.L. – CASE & VACANZE”, with offices in Via Dante, 155 - 47838, Riccione (RN), VAT no.: 02045080401.
Legal basis of processing
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Specific information notes will be published on the website pages www.relaxcasevacanze.it set up for providing certain services.
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Data provided in a discretionary manner by the user
The optional, express and discretionary sending of data entered on data collection forms, or of emails to the addresses provided on this website will entail the subsequent acquisition of the sender’s email address, which is necessary for responding to requests and for any other personal data entered in the letter. It is stated that personal and/or company data entered on the forms contained on the www.relaxcasevacanze.it website are protected by “RELAX S.R.L. – CASE & VACANZE” and used to answer user questions, to provide information and the requested services.
Optional provision of data
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Personal data is processed using automatic tools for the time strictly necessary to achieve the purposes for which they are processed. Specific security measures are observed to prevent any loss of data, illicit or incorrect use and unauthorised access. We would like to inform you that, in order to provide a full service, there are links to other websites managed by other controllers. We do not take responsibility in the event of errors, content, cookies, publication of immoral or illegal content, publicity, banners or files not compliant with the current legal provisions in force and not observing the Privacy legislation by website not managed by us to which they refer.
The following subjects appointed by “RELAX S.R.L. – CASE & VACANZE””, pursuant to article 28 of the Regulation, as data controllers, are recipients of the data collected after consulting the websites listed above.
The personal data collected are also processed by “RELAX S.R.L. – CASE & VACANZE” staff who follow specific instructions provided about the processing purposes and modes.
Transferring data overseas
Third-party countries: Your data are not communicated to third-party countries.
The data subject’s rights
You have the right to obtain cancellation (right to be forgotten), limitation, updating, rectification, portability and objection to the processing of your personal data from the controller, and also more generally exercise all the rights provided for in articles 15, 16, 17, 18, 19, 20, 21, 22, of the GDPR where applicable for the purposes of the data processing.
EU Regulation 2016/679: Articles 15, 16, 17, 18, 19, 20, 21, 22 -
Right to complain:
Data subjects who believe that processing personal data referring to them that is carried out via this website is a violation of the contents of the Regulation have the right to lodge a complaint with the Data Protection Authority, as provided for by article 77 of the Regulation, or to file a petition with the relevant courts (article 79 of the Regulation).
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“RELAX S.R.L. – CASE & VACANZE”, in its role as Data Controller for your personal data, manages cookies in observance of the European Parliament and Council of Europe Directive 2002/58/CE of 12 July 2002, regarding the processing of personal data and the protection of private life in the electronic communications sector (directive on private life and electronic communications), for the following processing purposes:
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